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  • We ship our orders on weekdays that are business days, we do not ship on Public Holidays;
  • We only deliver products to destinations within Australia;
  • Our orders are delivered by Australia Post;
  • Delivery may take between 2 and 7 days;
  • Damaged or lost orders should be resolved with Australia Post and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of my green footprint;
  • Our products cannot be sent to PO boxes, we, therefore, require a physical delivery address at the time of ordering;
  • Where you have granted authority to leave goods unattended, the responsibility of risk and ownership transfers to you upon this instruction and delivery;
  • You agree that my green footprint is released from liability for any lost, stolen or damaged goods that are delivered and left unattended in accordance with your authority;
  • We are not involved in nor do we have any liability once the goods have left our warehouse beyond our terms and conditions;
  • We will of course assist you with any claim you may have with any shipping provider where possible;
  • Further information on Australia Posts terms and conditions can be found at the following link:;